Although we have the highest ranking of consumer satisfaction (and we work very, very hard to earn that), everything does not always go according to plan. We know that... sometimes orders are short shipped... sometimes merchandise is broken... sometimes the wrong product is sent. When that happens, we have the following returns policy. Please read carefully as it is strictly enforced.
We guarantee full credit for product only or, if available, replacement for all defective items. You may return a defective product up to 14 days after you receive it. NO REFUNDS WILL BE AUTHORIZED AFTER 14 DAYS. Case lots must be returned in the original shipping carton with all individual items unopened. No partial returns will be accepted. All shipping costs for merchandise authorized by us is to be returned to us at the customer's expense. All returns require a Return Merchandise Authorization number (RMA#) which is good for 14 days. No returns will be accepted without an RMA#. This policy is strictly enforced.
"Closeout Corner" area products purchased are "final sales" and can not be returned.
Due to safety reasons, food shall not / will not be returned for any reason. All food sales are final.
PLEASE NOTE: In accordance with Federal Health Codes, all intimate apparel, underwear, swimwear, adult novelties, adult toys, and marital aids are not returnable. The only exceptions are manufacturer's defects.
Adult toys and marital aids are sold as novelty items only. Seller will not accept returns or exchanges on novelty items in our sexual wellness categories. This policy is upheld for the protection of all our customers and assurance that the merchandise selected is new and unused at the time of delivery.
The liability for losses or damages, arising out of any cause whatsoever, is limited to full refund of the purchase price or at our option, repair or replacement of the product(s). We shall not be liable for any consequential or incidental damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
R.O.D.INC Marketplace Policy:
A 20% restocking fee will be charged for all non-defective returns.
Please note that if the package is refused, undeliverable, or returned to sender for any reason, the credit will be minus original shipping, return fees, and restocking.
This supplier may issue return labels per their discretion. If denied, you will not receive a return label and your buyer or you will be responsible for the return shipping.
Suppliers may decide to issue replacements if requested, per their discretion. If replacement is requested and denied, you will need to return for a credit and then place a new order. Please do not place a new order for replacement until confirmed.
Note: Credit/Replacement will not be issued without the return tracking to show return was delivered back. Returns take some time to process and confirm the reason chosen is correct, therefore, credits can take up to 15 business days from the date the item is delivered back.
RICHARDS ONLINE DEALS INCORPORATED